Serving SF Bay Area & Sacramento
Expert Elevator Repairs, Done Right, Done Safely
From door operators to controllers and machines, we restore reliability with quality parts and precision workmanship.
Our customers love our service
Call (415) 445-5340
Get a Repair Scheduled
What sets us apart
40+ Years in business
Leading independent elevator contractor for the SF Bay Area.
Award-Winning Projects
Recognized by Elevator World as Best Contractor – West
2,700+ Units on Service
Customers trust us to keep their elevators running.
Communication First
Keeping customers informed at every step
Door equipment
Machines/gearboxes
Ropes
What we fix
Hydraulics
Drives/controllers
Fixtures
Power quality
Cab components
How We Respond
Triage in minutes: Confirm safety, site access, priority.
Dispatch fast: Entrapments prioritized; clear ETA provided.
On-site process: Secure, diagnose, resolve; explain options and next steps.
Same-day reporting: Photo-verified findings and recommendations to prevent repeats.
We're trusted by some of the largest and best companies in the world.
“⭐⭐⭐⭐⭐ I am a property manager in San Francisco and have been working with Star Elevator for a few properties that I manage. They have been very professional and efficient in taking care of all the issues that come up. Their pricing is great, and they provide exceptional service and fast response. I look forward to working with them in the future on more properties!”
“⭐⭐⭐⭐⭐ Over the course of my management career, I’ve worked with several elevator service providers, and I can honestly say STAR Elevator, has been the best by far. The expertise, reliability, and genuine customer care we’ve experienced are unmatched.”
“⭐⭐⭐⭐⭐ I have worked at hotels for a very long time and have had problems with elevators in the past. When we call Star Elevator, we always get a quick response, and our technician Robert Fry is always knowledgeable and professional. He always fixes the problems that we have without inconveniencing our guests. He is an asset to your company.”
Why Star Elevator
24/7 coverage with trained adjusters & troubleshooters
First-visit fix mindset supported by local parts and seasoned techs
Clear, proactive communication before, during, and after every call
Independent & local—accountability you can reach by name
-
Door operators, machines/gearboxes, ropes, hydraulics, drives/controllers, fixtures, power quality, cab components—across Geared, Gearless, Hydraulic, and MRL systems.
-
Yes. We provide 24/7 emergency dispatch for outages and entrapments. Call for immediate assistance.
-
Entrapments are prioritized immediately. Urgent outages are typically same-day; standard repairs are scheduled at the next available window. We provide a clear ETA.
-
Yes. We service all major brands and multi-brand controllers. Ask us about your specific controller/drive.
-
Secure the site, pull fault history, inspect mechanics/doors, test ride quality and safety devices, and verify power. You’ll get a photo-verified report with findings.
-
We stock local inventory at Belmont HQ and Sacramento and maintain vendor SLAs. For long-lead parts, we’ll propose safe interim measures and timelines.
-
We plan phasing, coordinate access, and communicate with management to minimize impact. For sensitive sites, we schedule off-hours when needed.
-
Yes. Repairs follow manufacturer specs and industry best practices, with workmanship backed by our limited warranty. Details provided on the quote.
-
If scope requires testing/inspection, we’ll advise, schedule, and provide documentation for state compliance (CAT-1/CAT-5, fire recall as applicable).
-
Yes. After diagnosis you receive a clear scope showing what’s included vs. billable parts/labor. No surprises.
-
Communication first: pre-arrival updates, on-site findings, approvals before extra work, and same-day digital closeout with photos and next steps.
-
Yes. Star Elevator is a State-Certified Qualified Conveyance Company with an active C-11 Contractor’s License (#432744).
-
San Francisco, the Peninsula, San Jose, the East Bay, Marin County, Sonoma County, and Sacramento.
Elevator Repairs FAQs
Additional Elevator Services
-
MAINTENANCE
A well-maintained elevator is a safe, reliable elevator. Preventative maintenance is the key. We provide personalized service, quick responses, and quality work.
-
ELEVATOR REPAIRS
An out-of-service elevator is an urgent matter. Whether you have a Geared, Gearless, Hydraulic Elevator, or a Handicapped Lift, we respond quickly to make whatever repairs are needed.
-
MODERNIZATION
When the time comes to replace or upgrade your elevator, we work directly with you to ensure a seamless transition from the old equipment to the new.
-
STATE COMPLIANCE
With compliance, timing is critical. It helps to have a dedicated team of experts by your side to process your order, handle correspondence with the State Elevator Division, and answer your questions.
Locations Served
Sacramento Valley
(916) 384-3884
San Jose
(408) 445-0232
San Francisco
(415) 445-5340
Peninsula
(650) 631-3999
Marin
(510) 834-7510
East Bay
(510) 834-7510
News and updates
