Elevator Service That Keeps Your Equipment Safe, Reliable & Code-Ready

Elevator service refers to ongoing care that combines preventive maintenance, performance verification, and minor adjustments to keep your equipment compliant and operational. It ensures safety functions, ride quality, and operational reliability are consistently monitored and addressed. Service restores confidence in daily use and reduces unplanned downtime.

Maintenance is proactive, scheduled inspection and lubrication to prevent failures. Service encompasses maintenance plus performance tuning and minor adjustments. Repairs are reactive — addressing faults or failures after they occur. At Star Elevator, service seamlessly integrates all three when needed.

The ideal service cadence depends on usage, equipment age, duty cycle, and risk tolerance. Most properties benefit from monthly service visits, while others may schedule quarterly or custom cycles based on traffic and service goals.

We service all major OEM elevator brands and non-proprietary controllers, including (but not limited to) Otis, KONE, TK Elevator, Schindler, MCE, Alpha Controls, EC Controls, and Smartrise. Our technicians are trained to work across diverse equipment platforms.

Yes. We provide clear service records and documentation that support state inspections, compliance checks, and internal audits. This includes performance notes, findings, and any corrective data required by regulatory authorities.

If service reveals a performance issue or safety concern, we document the findings, recommend corrective action, and can schedule repairs or maintenance as agreed. Our goal is clear communication and minimizing disruptions.

Yes. Emergency service is part of our 24/7 response capability. Whether it’s a sudden fault, safety device concern, or downtime risk, urgent service requests are prioritized and dispatched accordingly.

Star Elevator supports state-required testing as part of your service program. We can perform fire recall tests and assist with state inspections, providing documented results and corrective guidance when needed.

Entrapments are our highest priority. Our 24/7 dispatch center connects passengers with a live representative while the nearest qualified technician is dispatched immediately. Our mechanics use specialized tools and proven procedures to perform safe passenger extractions without damaging equipment.