Expedited Elevator Repair Services
When your elevator is out of service, it’s urgent. We get that. Our field and office teams work together to provide you with a prompt, accurate proposal. If your repair is covered under maintenance, we facilitate and expedite the repair as soon as possible. Once the repair is complete, we let you know exactly what steps and actions were taken. Whether it’s a Geared Traction, Gearless Traction, Hydraulic elevator, or a Handicapped Lift, we’ve got you covered.
Urgent Response: We recognize that a non-operational elevator is more than an inconvenience—it's a critical issue that requires immediate action.
Versatile Expertise: Whether it's Geared, Gearless, Hydraulic Elevators, or Handicapped Lifts, our technicians are equipped to service any system with precision.
Swift Mobilization: We prioritize quick and efficient repairs, ensuring your elevator is restored to full functionality as soon as possible.
Quality Craftsmanship: Our skilled professionals use top-tier parts and industry-leading standards to ensure durable, long-lasting repairs.
Comprehensive Solutions: From simple fixes to complex overhauls, we handle every repair with the same commitment to excellence and customer satisfaction.
Commitment to Communication: Our dedication to keeping you informed at every stage of the repair process sets Star apart, ensuring transparency and peace of mind.
WHY STAR ELEVATOR
Independent. Local. Trusted.
Founded in San Francisco in 1982, we're the Bay Area's leading independent elevator service provider. Our commitment to communication, quality, and customer satisfaction sets us apart.
Award-Winning Service Recognized by Elevator World as Best Contractor – West for our exceptional modernization projects.
Comprehensive Coverage
Serving San Francisco, Peninsula, San Jose, East Bay, North Bay, and Sacramento Valley.
State Certified QCC
Licensed C-11 Contractor #432744. Fully certified Qualified Conveyance Company.
Communication First
Accurate reports, clear ETAs, and proactive updates keep you informed every step of the way.
What we fix
Door equipment
Machines/gearboxes
Ropes
Hydraulics
Drives/controllers
Fixtures
Power quality
Cab components
How We Respond
Priority Triage & Safety Confirmation
Rapid Dispatch With Real-Time ETA
Thorough On-Site Diagnosis
Transparent Next Steps & Reporting
Why Star Elevator
24/7 coverage with trained adjusters & troubleshooters
First-visit fix mindset supported by local parts and seasoned techs
Clear, proactive communication before, during, and after every call
Independent & local—accountability you can reach by name
Bay Area Headquarters Local parts at Belmont HQ
Elevator Repairs FAQs
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Response time depends on the urgency of the issue. Entrapments and safety-related outages are treated as emergencies and prioritized for immediate dispatch. For non-emergency repairs, we triage requests quickly and provide a clear response plan and estimated arrival window.
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Entrapments are our highest priority. Our 24/7 dispatch center connects passengers with a live representative while the nearest qualified technician is dispatched immediately. Our mechanics use specialized tools and proven procedures to perform safe passenger extractions without damaging equipment.
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We handle a full range of elevator repairs, from door operators and controllers to drives, fixtures, safety devices, and hydraulic or traction system components. Whether the issue is intermittent performance, a sudden shutdown, or a recurring fault, our team diagnoses the root cause and recommends the most effective solution.
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Yes. Star Elevator services both OEM and non-proprietary systems. Our technicians are experienced with major manufacturers such as Otis, KONE, TK Elevator, and Schindler, as well as non-proprietary controllers including MCE, Alpha Controls, EC Controls, and Smartrise.
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Once repairs are completed, we verify proper operation, test safety functions, and document the work performed. You’ll receive clear communication outlining what was repaired, why it failed, and any recommended next steps to help prevent future issues.
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Absolutely. If your elevator receives a Preliminary Order (PO) following a Cal/OSHA inspection, we review the violations, perform required repairs, and manage the entire compliance process. This includes submitting the Certification of Compliance and coordinating any required follow-up witness tests.
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In many cases, targeted repairs can restore reliable operation. However, if failures are caused by aging or obsolete components, we’ll clearly explain when modernization may be the more cost-effective long-term solution. Our goal is always to reduce downtime and total cost of ownership—not oversell upgrades.
TRUSTED PARTNERSHIPS
Serving Leading Organizations
Trusted by top hospitality, government, and commercial property owners across the Bay Area.
Get Your Elevators Running Right
24/7 emergency service. Same-day response for urgent issues. Clear communication every step of the way.
Sacramento Valley
(916) 384-3884
San Jose
(408) 445-0232
San Francisco
(415) 445-5340
Peninsula
(650) 631-3999
Marin
(510) 834-7510
East Bay
(510) 834-7510
Star Elevator service area: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Santa Cruz, Solano, Sonoma, and Sacramento counties.